1. Credit Purchases

Credits purchased on AutoTax.in are eligible for refund under the following conditions:

Refund requested within 7 days of purchase
No credits from the purchase have been used
Refund will be processed to the original payment method

2. Used Credits

Once credits are used to generate a Computation PDF, they are non-refundable. Each credit represents a successful PDF generation.

3. Failed Transactions

If a payment is deducted but credits are not added to your account due to a technical error:

Contact us within 24 hours with payment details
We will verify and either add credits or process a full refund
Resolution within 3-5 business days

4. Service Issues

If the service fails to generate a PDF due to our technical issues (not due to invalid JSON), the credit will be automatically refunded to your account.

5. How to Request a Refund

To request a refund:

Email us at support@autotax.in
Include your registered email/phone and payment details
Describe the reason for refund request

6. Refund Timeline

Approved refunds are processed within 5-7 business days. The actual credit to your account depends on your bank/payment provider.

7. Contact

For refund queries, contact: support@autotax.in

Refund Policy